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FREQUENTLY ASKED QUESTIONS

  • WHAT IS SUPERMEAL?
  • Supermeal is a global online food delivery platform operating successfully in South Asia, Ireland, and the United Kingdom. Nicknamed the Google for food orders, as it is a vastly intelligent search engine, we provide you a service which allows you to choose from local restaurants and place orders on our website or app. With just a few clicks you can order from a wide variety of your favourite cuisines online!
  • ARE THERE ANY EXTRA CHARGES APPLIED WHEN ORDERING FROM SUPERMEAL?
  • There are no extra charges nor any hidden fees when paying with credit cards. The only extra charges will be the restaurant’s delivery charges which are listed on every restaurant’s information section.
  • HOW DO I PLACE AN ORDER ON SUPERMEAL?
  • Create an account or login via your Facebook or Google+ account or place an order as a guest. However, logged in users benefit from features such as Order Status Tracking, Order History etc. Enter your postcode or area then you have the option to enter a cuisine or specific dish you are looking for. Once you have entered the details, click on a restaurant to view their menu. You can search to find the item that you want to order and add items to your cart. Then press "Place Order" and select or enter your address, review your order or apply voucher code. Confirm your details are correct by pressing "Checkout". Your order will then be placed and sent to the restaurant’s printing device immediately.
  • CAN I MAKE A PRE-ORDER FOR LATER?
  • Yes. You can place your dine-in, delivery or takeaway orders in advance on Supermeal by selecting the date and time. When confirming your order, you can leave comments to tell us what time you want your order to be delivered.
  • CAN I SAVE MORE THAN ONE ADDRESS TO MY SUPERMEAL ACCOUNT?
  • Yes. You can add as many addresses as you need to your account. Go to your profile page, in profile settings click on "Add New Address" to register as many addresses as you like.
  • WHAT ARE THE PAYMENT METHODS?
  • You can pay by cash, credit, or go for COD if you are getting your order delivered. You can even pay by redeeming credits from your Supermeal Cashback wallet.
  • WHAT IS SUPERMEAL REFERRAL PROGRAM?
  • With Supermeal referral program you can earn cash in your Supermeal Cashback Wallet when your friends and family order. Send the referral code in your account to your circle and you get to earn cash whenever they order. Our referral program has lifetime validity which means you get rewarded as long as your friends use your referral code.
  • WHAT IS SUPERMEAL CREDIT?
  • Supermeal Credit is your personal wallet balance on the Supermeal platform. If you have significant balance in your wallet, you may choose to pay your bill using your accumulated Supermeal Credit or use this credit as a discount to be applied on your order total.
  • HOW CAN I EARN SUPERMEAL CREDIT?
  • Supermeal Credit can be earned by the cashback you get on every order placed by you through our online platform Supermeal.ae. Each time someone registers through your referral link and places an order, you can earn instant cash in your Supermeal Cashback Wallet. For more information on how Referral System works visit “Referral FAQs” at the bottom of the homepage.

  • WHAT IS CASHBACK AND HOW DOES IT WORK?
  • Cashback is your way of earning Supermeal credit on Supermeal. Every time you place an order you earn up to 30% cashback in your Supermeal Cashback Wallet. Each restaurant offers different % of cashback. The bigger the percentage, the more Supermeal credit you get back in your Supermeal Wallet.

  • HOW CAN I REDEEM CASHBACK AS A DISCOUNT?
  • Cashback is only rewarded to registered users on Supermeal.ae

    You can redeem your accumulated cashback credits on the checkout page. Cashback is only applicable on item's cost and is exempt from any service charges such as delivery fees and VAT.

    Note: Cashback is not applicable when using a voucher code as a form of discount when you checkout!

  • HOW CAN I REDEEM VOUCHER CODE AS A DISCOUNT?
  • You can redeem a voucher code as a discount on the checkout page. Voucher code discount is only applicable on item's cost and is exempt from any service charges such as delivery fees and VAT.

    Note: Voucher codes are not applicable when using cashback credits as a form of discount when you checkout!

  • WHAT IS THE SUPERMEAL SHARE N REVIEW PROGRAM?
  • Share your Supermeal order on social media from the order screen on Supermeal App and get instant cash credited into your Supermeal Cashback Wallet. It’s that simple!

Contact Us

(021) 111-775-775 | Customer Service Helpline

BUSINESS INQUIRY

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(021) 111-775-775
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